The support that you can receive from your hosting supplier is very important, regardless if you have pre-sales questions and you aren't a client yet, or you've got a technical problem with an active account. Timely and accurate information about a question or an issue can save you lots of time and efforts, not mentioning that this could often be a sign that you're ordering from a genuine website hosting supplier and not from some reseller. If you acquire a hosting account from a company that doesn't own its servers and it can't access them right away, it is quite possible that you will wait for a day or two to get a reply to any kind of query, thus your web sites may remain offline for quite some time. In contrast, a company that provides different means of communication and has a technical support team that is available any time can assist you right away and help you decrease or entirely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Hosting

We provide you with 24/7 customer, billing and technical support for all of our Linux hosting packages. Even if you are not our customer yet and you have some questions, we will help you promptly and provide the needed information, so as to give you the choice to make the very best decision when you obtain a new website hosting account. We're available anytime, including weekends and holidays, and we supply several means of communication to contact us - live chat, phone, email messages and support tickets. For your benefit, we now have a couple of telephone numbers all over the world, so that you are able to call the one which is closer to you. The maximum response time for the e-mail messages and your tickets is one hour. The typical response time is no more than 15-20 minutes, so you can forget all about waiting for a few days to receive support for some task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

All of the semi-dedicated hosting packages that we supply come with 24/7 customer and technical support, therefore regardless of what issue you experience, you are able to contact us and we'll give you a hand quickly. Our guaranteed reply time for each e-mail message or ticket that you open from your Hepsia hosting Control Panel is only one hour; the actual response time rarely exceeds 20 min. We also have phone support with several local numbers around the globe plus a live chat, so you are able to get in touch with us and get additional details about our solutions even if you do not have an account yet. We can help you with nearly any question or an issue you have - payment methods, plan specifications, e-mail setup, web hosting account settings, and many others. If you employ our services, you will not ever experience a situation where you should wait for a few days to get a problem resolved like you will have to do with lots of other service providers.

24/7 Customer Support in VPS Web Hosting

When using our Linux VPS web hosting, you'll never have to wait for more than one hour in order to receive help for any type of problem that you may have regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all of the support tickets which you open via your billing Control Panel or e-mail messages that you send to our technical support team. We have local phone numbers in a couple of countries worldwide plus a live chat service where we can help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the numerous methods of communication, so no matter what your question or issue is, there is always somebody to assist you quickly. In case you need assistance with third-party software, which you cannot install or which gives you problems, you can take full advantage of the Managed Services upgrade package that we supply with all VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

When you get a dedicated server through our company, you'll be able to get in touch with us at any time using several channels and the maximum time that you will need to wait for a reply is up to one hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it is a weekend or a holiday and we will help you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a tech matter, you will be able to open a support ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any kind of basic questions or you'd like to find out about our solutions before you order, you may also employ our live chat or you can call one of the local numbers that we have in various countries around the globe. In the event that you're looking for support for third-party software that you are unable to deploy or operate effectively, you will be able to add the Managed Services upgrade to your package and our sysadmins will assist you.