There are different ways in which you can contact the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you opt for is a support ticket system. It is the easiest method of communication for several reasons. If no support team member is free at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will invariably hit home. Moreover, you can copy & paste extensive pieces of information without needing to worry about typos, and in case a particular issue requires more time to be fixed or a number of replies must be exchanged, all the info will be in the exact same place, so either party can always see the comments left by the other one. The disadvantage of using tickets to contact your hosting company is that they’re often separate from the hosting platform, which goes to say that if you need to supply info or to follow directions, you will need to use at least 2 separate interfaces and this number might increase in case you wish to administer several domain names. Additionally, many web hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting an answer.

Integrated Ticketing System in Hosting

The ticketing system that we are using for our Linux hosting packages isn’t separate from the web hosting account. It is part of our fully featured Hepsia Control Panel and you will be able to visit it at any given moment with just a few clicks, without ever logging out of your web hosting account. The ticketing system offers a quick-search field, so you can trace de facto any trouble ticket that you’ve submitted in the past, if required. Besides, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to handle a specific problem even before you send a ticket. The response time is no more than one hour, which means that you can receive quick assistance at any moment and in case our client support staff suggests that you should do something inside your hosting account, you can do it instantaneously without the need to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve got a semi-dedicated server account with our company and you wish to contact our client service team representatives, you will be able to submit a trouble ticket directly from your Hepsia Control Panel instead of using an entirely different help desk support platform as you’ll have to do with the vast majority of hosting providers on the market. Our integrated trouble ticket system will allow you to post a new ticket with no effort and to browse through older tickets using an intelligent search box. Additionally, you’ll be able to check the relevant knowledgebase articles that our system will present to you based on the problem category that you select for your new ticket. You can do all the abovementioned things without leaving your Hepsia Control Panel at any time, which goes to say that if you run into any issue or have an inquiry, you can touch base with our technicians and resolve the issue at hand in less than one hour through a single platform.