A live chat is among the many channels of communication supplied by some website hosting companies as a part of their support service. Depending on the supplier, the chat is used for pre-sales, billing and/or tech support. This method of communication is faster compared to a support ticket and it'll make it less likely to misspell or misunderstand anything in comparison to a phone call with an agent. In addition, when the problem that you have needs some time to be examined and resolved, you can do something else in the meantime instead of just waiting, like you'd have to do when you call. You can also employ a live chat support service completely free as long as you have web access even if your web hosting provider is situated in another country and they do not have a local telephone number that you can call.

Live Chat Support in Hosting

We provide a live chat support service for all of the Linux hosting packages that we offer and we're able to help you with almost everything in real time. In case you do not have an account with our company yet, we will give you more information about the packages so as to help you to get the most appropriate plan. In case you are an existing customer, we can help you with any billing or general matter along with with a number of common tech matters, such as an email address setup in a desktop e-mail client. If you cannot phone us for some reason or you're in some country where we do not have a local phone number, our live chat will be the best choice to contact us. Needless to say, some troubles require longer time to investigate and test, therefore you will have to open a support ticket to our technicians, but nonetheless, we are able to save your time and help you with various troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is available to all our prospective and active clients. In case you are looking for a new website hosting account, you are able to chat in real time to one of our representatives and obtain more details about our semi-dedicated hosting packages so as to select the perfect plan for your sites. In the event that you already own an account with us, we will be able to support you in a very timely manner with general, billing and 1st level techissues. Even though in some cases you will have to open a support ticket because there are problems that can't be resolved through a live chat, we will be able to assist you with lots of basic jobs, for example installing an e-mail account in an e-mail client or redirecting one domain name to another. As a result, you will take advantage of timely assistance and you will save plenty of time.