If you ever have any queries with regard to the hosting service or if you face a problem with your sites, you will have to contact the web hosting company’s customer support team. It may not make any difference how swiftly they’ll reply if you’ve got a general inquiry, but an issue such as a mishandled application update, for instance, may result in your site becoming damaged or unavailable on the World Wide Web. And the longer you wait for the support team to help you out, the longer the website will be inoperative. If you offer goods or services online, any downtime will affect your site undesirably and you may lose current or prospective visitors. A lot of web hosting providers, predominantly resellers, answer emails and support tickets within twenty four hours, but in the online realm that’s much too long, since visitors will hardly ever come back to a website that is not functioning properly over a long period.

One-Hour Response Guarantee in Hosting

Our guaranteed max response time for any support ticket that you post or any email that you write is only sixty minutes, even if you contact us on weekends and official holidays. Whatever the essence of your issue or question might be, we’ll lend you a helping hand instantly and will provide you with the required information to solve any problem with your websites. The real reply time typically does not exceed 15 to 20 minutes, which is why you can just forget about waiting around for hours and hours on end to get a problem sorted out or what is even worse – waiting all day only to get a response that more info is needed while nothing is sorted out. We will give you assistance in a jiffy purely because we realize precisely how valuable time can be in the dynamic Internet space. The 60-minute reply guarantee applies to any billing or technical query that you might have in regard to our Linux hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we recognize precisely how critical it is to receive prompt assistance, we promise that you won’t ever have to wait around for more than sixty minutes to get a reply to any ticket that you post from your semi-dedicated server CP. In reality, you will seldom need to wait for more than twenty to thirty minutes and this is valid for any issue irrespective of what its nature is – general, technical or billing. Plus, our tech and customer support staff is available 24-7-365, so even in case you send a ticket during public holidays, you will always get an instant reply, which will include the answer to a query, the solution to a problem or the information necessary to sort out an issue yourself – if there’s something that you have to do on your end. If you use our services, you will never need to spend an entire day waiting for a reply like you would with lots of other web hosting companies.