Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • All your support requests will be attended to in no more than one hour after the ticket or e–mail has been received. If your case requires additional assistance from a server administrator, we will direct the ticket or the email to the person on duty then leave a note to let you know that more time will be needed for discovering a solution. Furthermore if you order the Optional Managed Services package, all of the services included there will be performed whenever you want.

  • Top quality support service

  • An Outstanding Client Care Service

  • We’ll be online for you 24–7 to respond to any queries that you may have connected with our Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also need assistance tackling server management procedures, you can take a look at our Optional Managed Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Hosting Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its functions is a rather time and effort–saving integrated knowledgebase that will walk you step by step on everything that you can do. The majority of educational articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each Hosting Control Panel section.